Shipping Policy

At Power Fence Tanzania, we are committed to delivering your orders efficiently, safely, and on time. This Delivery Policy outlines how we process, ship, and deliver our products across Tanzania.

1. Delivery Coverage

We offer delivery services across Tanzania and East Africa Countries, including major cities such as Dar es Salaam, Arusha, Dodoma, Mwanza, and surrounding regions.

For remote or hard-to-reach areas, delivery timelines may vary. Our team will communicate clearly before dispatch.

2. Order Processing Time

  • Orders are processed within 1–3 business days after confirmation of payment.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Customized or bulk orders may require additional processing time.

3. Delivery Timeframes

Estimated delivery timelines:

  • Dar es Salaam: 1–2 business days
  • Major Cities: 2–4 business days
  • Other Regions: 3–7 business days

Please note that delivery timelines are estimates and may be affected by external factors such as weather, transport delays, or logistical challenges.

4. Delivery Charges

  • Delivery fees are calculated based on location, size, and weight of the order.
  • Final delivery cost will be communicated during order confirmation.
  • Free delivery may be offered on selected promotions or bulk purchases.

5. Order Tracking

Once your order is dispatched:

  • You will receive a confirmation call, SMS, or email with delivery details.
  • Our team will stay in contact to ensure smooth delivery.

6. Delivery Requirements

  • Customers must provide accurate delivery details, including phone number and location.
  • A responsible person must be available at the delivery address to receive and sign for the order.

7. Failed Deliveries

If delivery is unsuccessful due to:

  • Incorrect address
  • Unreachable customer
  • Customer unavailability

PowerFence Tanzania reserves the right to:

  • Reschedule delivery (additional charges may apply), or
  • Hold the order until further instructions are provided.

8. Inspection Upon Delivery

Customers are advised to:

  • Inspect products upon delivery
  • Report any damages, missing items, or discrepancies immediately

Claims reported after delivery may not be eligible for replacement.

9. Special Deliveries & Installations

For products requiring installation (e.g., electric fences, security systems):

  • Delivery and installation may be scheduled separately
  • Our technical team will coordinate timelines directly with you

10. Contact Information

For delivery inquiries or support:

PowerFence Tanzania
📞 Phone: +255 762 143 221
📧 Email: sales@powerfence.co.tz
📍 Location: Kimweri Avenue, TIRDO Complex, Plot no 1409, Block 05, Dar es Salaam, Tanzania

11. Policy Updates

PowerFence Tanzania reserves the right to update this Delivery Policy at any time. Changes will be posted on our website.